From your GP to your phone and then to your pharmacist, eScripts (also known as electronic prescriptions) are a quick and convenient way to manage your medications without the paper.

To get an eScript, simply ask your GP to provide you with one at your next appointment. They will send a QR code to your phone, which you can show to the pharmacist – just like showing them a paper prescription. Alternatively, your GP can send the prescription to your Active Script List (also known as My Script List), which your pharmacy can then retrieve with your consent – no QR code needed.

Best of all, repeats are then sent straight to your phone with a new QR code every time, or just sent to your Active Script List. No more wondering whether the repeat is in your bag, car, home or at the pharmacy. It’s all right there on your phone, or your Active Script List.


  • An electronic prescription or eScript is the same as a ‘normal’ paper script. The difference is that instead of the doctor giving you a physical paper script, the doctor sends the script details via a special code (QR code), known as a token. When you give the token to a pharmacy, they retrieve the script and dispense it. Your information is safe and secure throughout this process.
  • If your doctor can provide an eScript, you will always have a choice of using either electronic or paper prescriptions. Just make sure your doctor knows what you would prefer.

  • The token is a QR code, just like the QR codes that are commonly used at cafes and restaurants to sign in.
  • Each medicine you are prescribed will have a different token. Every time a repeat is dispensed for each medicine, you will receive a new token. To easily store your different tokens, download the Ramsay Pharmacy app from the Apple App Store (or the Google Play Store. Your friendly Ramsay Pharmacy team can assist you in setting this up.
  • If you prefer to use Active Script List (My Script List), you won’t receive a token. The script will be sent directly to a server for your pharmacy to retrieve with your consent. You can still use the Ramsay Pharmacy app to request prescriptions to be dispensed before you leave home, making your pharmacy visit quick and easy!



  • eScripts are more secure than paper prescriptions that can be lost or stolen
  • eScripts can also be easily sent to the pharmacy ahead of time, meaning that you usually won’t need to wait for your medicines.
  • They’re eco-friendly too!



  • Your doctor can either SMS, email or provide you with a printout of the token. They can also send your script directly to your Active Script List.
  • If you choose the SMS or email option, ensure that you receive it before you leave your doctor’s room.



You can either:

  • Go into the pharmacy and show the token to the pharmacy staff who will scan it and dispense; or
  • Go into the pharmacy and ask the pharmacy staff to look up your Active Script List (My Script List) to see what prescriptions you have available to dispense; or
  • Download the Ramsay Pharmacy app and send the token to your pharmacy via the app. Sending your pharmacy the token ahead of time means that your medicines are usually ready when you arrive at the pharmacy – no waiting! If you don’t have the Ramsay Pharmacy app installed yet, just ask the friendly team at your local Ramsay pharmacy and we’ll set you up in moments.



  • After dispensing, your pharmacist will send you back a new token for the remaining repeats. If you’re using Active Script List (My Script List) you won’t receive a token, but rest assured that the remaining repeats are there for you to use.
  • It’s important that we have your name, date of birth, gender and either email or mobile number so that your electronic record is correct.
  • If you choose to use tokens, you can safely keep your tokens on the Ramsay Pharmacy app. Download the Ramsay Pharmacy app from the Apple App Store or the Google Play Store or our team can assist when you are next in-store.



  • No. Rather than using tokens, you can opt to use the Active Script List (also known as My Script List) system. All your eScripts will be stored on a secure server, which can be accessed by pharmacies nationally – but only with your consent. Ask your Ramsay Pharmacist if you would like to register for My Script List.



  • Instead of having to manage tokens, your pharmacist will be able to look up your electronic record and seamlessly dispense any medicines you need – provided there is a valid eScript. If there are no more repeats left, you will need to go back to your doctor. 




  • If it is a new prescription, your doctor can re-send the token.
  • If it is a repeat prescription, your pharmacist can resend the token.



  • Simply forward the token(s) you want dispensed to the person collecting your medicines; or
  • Use the Ramsay Pharmacy app to send the token(s) to the pharmacy for dispensing, and somebody else can collect the medicines on your behalf.
  • If you are using Active Script List (My Script List), if you have already given your pharmacy consent to access your scripts, the person can simply request the prescriptions on your behalf. We recommend you contact the pharmacy ahead of time to let staff know that you consent to the person collecting on your behalf.




  • eScripts use a system called eRx Script Exchange to transport scripts between doctors, pharmacists and the secure server. eRx has been used since 2009, and has over 10 years of proven reliability.
  • Your doctor and pharmacist have likely been using eRx Script Exchange for several years to ensure the safe and secure prescribing and dispensing of your medicines.
  • If you have a My Health Record, any e-scripts will appear on that unless you ask the pharmacy not to add it.



  • Yes, paper prescriptions can still be used as always.



  • Visit the Apple App Store or Google Play Store today to download for free, and select your local Ramsay Pharmacy or Malouf Pharmacies store.




Ramsay acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.


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